با همکاری مشترک دانشگاه پیام نور و انجمن علمی مدیریت ورزشی ایران

نوع مقاله : مقاله پژوهشی

نویسنده

استادیار، گروه مدیریت ورزشی،دانشگاه آزاد اسلامی، واحد کرج، کرج، ایران.

چکیده

هدف پژوهش حاضر مدل سازی نقش ارگونومی و عوامل محیطی بر تجربه خدمت مشتریان کسب و کارهای ورزش های الکترونیک شهر تهران با میانجیگری تبلیغات دهان به دهان الکترونیکی بود. تحقیق حاضر به لحاظ هدف کاربردی و از نظر روش تحلیل داده ها توصیفی- همبستگی بود. جامعه آماری تحقیق را کلیه استفاده کنندگان از باشگاه های ورزش های الکترونیکی که حداقل به مدت یک سال به صورت مرتب در این باشگاه ها فعالیت ورزشی انجام می دادند بود که با توجه به اهداف تحقیق و براساس نرم افزار آماری PASS حجم جامعه 325 نفر محاسبه شد که از طریق در دسترس انتخاب شدند. ابزار جمع آوری اطلاعات در این پژوهش پرسشنامه تبلیغات دهان به دهان الکترونیکی قلی زاده و همکاران(2018)، پرسشنامه ویژگی های محیطی ویکفیلد و اسلون (1995)، پرسشنامه ارگونومی تجهیزات ورزشی اکبری و همکاران (1397) و پرسشنامه تجربه خدمت پین و گیلمور (1998) بود. نتایج تحقیق نشان داد که عوامل محیطی مربوط به باشگاه های الکترونیکی هم به صورت مستقیم هم از طریق نقش تعدیلگر تبلیغات دهان به دهان الکترونیکی بر تجربه خدمت مشتریان نقش دارد. اما ارگونومی فقط از طریق میانجیگری تبلیغات دهان به دهان بر تجربه خدمت نقش دارد. همچنین تبلیغات دهان به دهان الکترونیکی نیز بر تجربه خدمت مشتریان نقش دارد.

کلیدواژه‌ها

عنوان مقاله [English]

Modelling the Role of Ergonomy and Sportscape on Service Experience of Clients of E-Sport Business with Mediating of E- Word of Mouth

نویسنده [English]

  • Hossein Abdolmaleki

Assistant Professor. Department of Sport Management, Karaj Branch, Islamic Azad University, Karaj, Iran.

چکیده [English]

The purpose of this study was modeling the role of Ergonomy and Sportscape on Service Experience of Clients of Tehran E-sport Business with mediating of E- Word of mouth. The present study was applied in terms of purpose and in terms of descriptive-correlational data analysis method. The statistical population of the study was all people using E-sport clubs in the Tehran city who regularly exercised in these clubs for at least one year. According to the research objectives and based on PASS statistical software, the population size was 325 people who were selected sampling. The data gathering tool in this study were E- Word of mouth questionnaire of Gholipour et al (2018), Sportscape of Wakefield & Sloan (1995), Ergonomy of facilities of Akbari et al (2018), service experience of Pine & Gilmore (1998). The results showed that Sportscape factors related to E-sport clubs have a direct and indirect impact on the intention of clients to be present again through the moderating role of the E- word of mouth advertising. In addition, Ergonomy factors related to E-sport clubs have indirect impact on the intention of clients to be present again through the moderating role of the E- word of mouth advertising. Also, E- word-of-mouth advertising has an impact on the intention of customers to be present again.

کلیدواژه‌ها [English]

  • Sportscape
  • Ergonomy
  • Service Experience
  • Costumer
  • Electronic Word of Mouth
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