1- Aghayi, M.,& Aghyi, R. (2014). Representing a Conceptual Model of Organizational Agility. Quarterly growth and technology, 10(39), 37-43.( Persian).
2- Ameri, M., Sadeh, E.,& Didehkhani, H. (2015). Review: Presenting Management Model of Relationship with Electronic Customer (e-CRM), Customer Satisfaction and Loyalty”, Turkish Journal of Scientific Research, 2 (2), 44-52.
3- Ameri, R., Zanjirchi, S.M,& Mashayekhi, Sh. (2017). Consider the Needs of Fans Relationship Management System (FRMS) Using Techniques Fuzzy (TOPSIS and ANP) (Case Study: Football Fans in Yazd Province). Communication Management in Sports Media, 4(15),42-52.(Persian).
4- Awnish, K. (2015). A study on E-customer Relationship Management, Abhinav National Monthly Refereed, Journal of Research in Commerce & Management Volume 4: 30-37.
5- Basoglu, N., Daim, T.,& Kerimoglu, O. (2007). Organizational Adoption of Enterprise Resource Planning Systems: A Conceptual Framework, Journal of High Tech. Mgt Research, 18(1), 73-97.
6- Bohdana, S., Waldemar K.,& Layer J. (2007). A Review of Enterprise Agility: Concepts Framework, and Attributes, International Journal of Production Economics 37,44-60.
7- Bradley, S.P.,& Nolan, R.L.(1998). Sense & Respond: Capturing Value In The Network Era, Harvard Business School Press, Boston.
8- Farhadi, f., Ghartemani, S.,& Raisi W. j. (2012). Analyzing the Effects of e-CRM on customers Loyalty: A case study of Parsmodir Khazar Enterprise, Advanced Research in Economic and Management Sciences (AREMS), 7, 403-409.
9- Guleri, T. (2000). CRM throughout the enterprise: how to make it happen, Call Center Solutions, 18, 44 – 46.
10- Jafari, S., Mohhamdi, A.,& Aemon, J.(2015). The effect of sports sponsorship on marketing communications company nongovermental city of Tabriz. Communication Management in Sports Media, 3(10),32-41.
11- Jafar Nezad, A.,& Darvish, M. (2009). Evaluation and assessment of agility in the supply chain. Journal of Management implementation, 9(2), 39-62. (Persian).
12- John, T. (2011). Effects on Quality of E-CRM customer relationship. School of Management, Asian Institute of Technology”, Thailand Journal of Technology Management, 22(2),141-1.
13- Kermani, B. (2009). Learning and organizational agility in managing. Changing health system, 10. (Persian).
14- KHorshed, S., & Mahfuzi, S.H. (2010). Model and analysis need to be agile manufacturing organizations with multi-criteria decision-making techniques and fuzzy approach. Industrial Management, 2(4), 37-56. (Persian).
15- Khoshbakhti, J.,& Moodi, D.(2017). scrutiny implement electronic customer relationship management (E-CRM) Office of Youth and Sports in South Khorasan province. Sports Management Journal, 9(3), 459-470. (Persian).
16- Kimiloglu, Z. (2009). what singfiessuccess in e-CRM, Marketing Intelligence &planning, 27(2),246-267.
17- Lewis, B.,& Byrd, T. (2003). Development of A Measure For The Information Technology Infrastructure Construct, European Journal of Information Systems, 2(12),93–109.
18- Liu, CH., Tseng, H.,& Chuang, H. CH. (2012). A Study of the Impact of the e-CRM Perspective on Customer Satisfaction and Customer Loyalty-Exemplified by Bank Sinopac, Journal of Economics and Behavioral Studies, 8 (4),467-476.
19- Merali, Y.(2002). The Role of Boundaries In Knowledge Processes, European Journal of Information Systems, 1(11), 47–6.
20- Mohhamdi, A., & Amiri, Y. (2012). Provide interpretive structural model Bhchabky access through information technology in manufacturing organizations. IT management, 4(13), 115-134. (Persian).
21- Ngai, W.T., Dorothy, C.K.,& Chan, T.L.A.(2011). Information Technology, Operational, & Management Competencies For Supply Chain Agility: Findings From Case Studies, Journal Of Strategic Information Systems, 20, 232–249.
22- Olfat, L.,& Zanjrchi, S.M. (2010). Analyzed data covering a novel approach to assessing organizational agility. Management studies in Iran, 14(2), 21-44. (Persian).
23- Overby, E., Bharadwaj, A.,& Sambamurthy, V. (2006). Enterprise Agility & The Enabling Role of Information Technology, European Journal of Information Systems, 15, 120-131.
24- Ramezaniyan, M., Molayi, M., & Absalan, SH. (2013). Evaluation of organizational agility in athletic administration and youth. Studies Sport Management, 5(20), 185-204. (Persian).
25- Toma, M., Mihoreanu, L.,& Ionescu, A. (2014). Innovation Capability And Customer Relationship Management: A Review.Economics, Management & Financial Markets, 9(4),323-331
26- Turban, E., king, D., Lee, J.,& Ting, P. (2010). Electronic commerce, A managerail perspective, 108-124.
27- Worley, C. G., & Lawler, E. E. (2010). Agility and Organization Design: A Diagnostic Framework Organizational Dynamics, International Journal of Agile Management Systems, 39 (2), 194-204.