In collaboration with Payame Noor University and Iranian Scientific association of sport management

Document Type : Research Paper

Authors

1 Assistant Prof. Department of Sport Management, Faculty of Physical Education & Sport Sciences, University of Tabriz, Tabriz, Iran

2 Assistant Prof. Department of Management & Planning, Research Center of Management & Productivity Studies Center, Tarbiat Modares University,Tehran, Iran

Abstract

The present study examines the impact of social media marketing on brand equity & consumer response to a luxury service brand. The present research is an applied & descriptive survey study. The statistical population of this study was the consumers of sports services of Enghelab Sport Complex, 200 of whom participated in this study. The data collection tool was a questionnaire that it’s content validity was examined through the opinions of 7 experts. Cross-sectional loads of the items, cross-sectional validity, & average variance extracted were used to evaluate the construct validity. The reliability of the questionnaire was also assessed by using Cronbach's alpha & combination reliability indicators. Data analysis was performed using the structural equation modeling technique in the PLS software. The research findings showed that social media marketing has a significant & positive effect on consumer response & the brand equity of luxury brands. Accordingly, luxury brands can utilize social media marketing activities to influence brand equity & consumer response which leads to an increase in their market share & sales.

Keywords

  1. Acar, A.S. & Polonsky, M. (2007) Online social networks & insights into marketing communications. Journal of Internet Commerce, 6 (4), 55–72.
  2. Amatulli, C., De Angelis, M., Korschun, D., & Romani, S. (2018). Consumers' perceptions of luxury brands’ CSR initiatives: An investigation of the role of status & conspicuous consumption. Journal of Cleaner Production, 194, 277-287.
  3. Appel, G., Grewal, L., Hadi, R., & Stephen, A. T. (2020). The future of social media in marketing. Journal of the Academy of Marketing Science, 48(1), 79-95.
  4. Brogi, S., Calabrese, A., Campisi, D., Capece, G., Costa, R., & Di Pillo, F. (2013). The effects of online brand communities on brand equity in the luxury fashion industry. International journal of engineering business management, 5, 5-32.
  5. Colliander, J. & Marder, B. (2018). Snap happy’ brands: increasing publicity effectiveness through a snapshot aesthetic when marketing a brand on Instagram. Computers in Human Behavior, 78, 34-43.
  6. Conejo, F. J., Cunningham, L. F., & Young, C. E. (2020). Revisiting the Brand Luxury Index: new empirical evidence & future directions. Journal of Brand Management, 27(1), 108-122.
  7. Dedeoğlu, B. B., van Niekerk, M., Küçükergin, K. G., De Martino, M., & Okumuş, F. (2020). Effect of social media sharing on destination brand awareness & destination quality. Journal of Vacation Marketing, 26(1), 33-56.
  8. Ebrahim, R. S. (2019). The role of trust in understanding the impact of social media marketing on brand equity & brand loyalty. Journal of Relationship Marketing, Doi: 10.1080/15332667.2019.1705742.
  9. Gallaugher, J., & Ransbotham, S. (2010). Social media & customer dialog management at Starbucks. MIS Quarterly Executive, 9(4).
  10. Godey, B., Manthiou, A., Pederzoli, D., Rokka, J., Aiello, G., Donvito, R., & Singh, R. (2016). Social media marketing efforts of luxury brands: Influence on brand equity & consumer behavior. Journal of business research, 69(12), 5833-5841.
  11. Hamilton, M., Kaltcheva, V. D., & Rohm, A. J. (2016). Social media & value creation: the role of interaction satisfaction & interaction immersion. Journal of Interactive Marketing, 36, 121-133.
  12. Hooman, H. (2005). Structural equations modelling with using Lisrel software. First edition. Samt Publication.
  13. Izadi, B., Ghaedi, A., Ghasemi Siani, M., & Heydari, M. (2019). The impact of the conflict on Instagram's social media on the quality of the relationship & the behavior of Persepolis football fans. New Media Studies, 17(5), 173-196. (in Persian)
  14. Jung, W. J., Yang, S., & Kim, H. W. (2019). Design of sweepstakes-based social media marketing for online customer engagement. Electronic Commerce Research, 20, 119-146.
  15. Keller, K. L. (2009). Building strong brands in a modern marketing communications environment. Journal of marketing communications, 15(2-3), 139-155.
  16. Khadim, R. A., Hanan, M. A., Arshad, A., Saleem, N., & Khadim, N. A. (2018). Revisiting antecedents of brand loyalty: Impact of perceived social media communication with brand trust & brand equity as mediators. Academy of Strategic Management Journal, 17(1), 1-13.
  17. Kim, A. J., & Ko, E. (2012). Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand. Journal of Business research, 65(10), 1480-1486.
  18. Kim, J. H. (2017). An Influence of Mobile Marketing Features upon Consumer Attitudes. Doctoral dissertation, Master’s dissertation. Hoseo University.
  19. Kwak, D.H., Lim, C.H., Lee, W.Y. & Mahan, J.E., III (2010) How confident are you to win your fantasy league: exploring the antecedents & consequences of winning expectancy. Journal of Sport Management, 24(4), 416–433.
  20. Lee, S. (2017). A study on different recognition of importance in enterprises' social media activities based on comparison between consumers & enterprise: Focusing on commercial & relational characteristics of activity types. Master's Dissertation. Hankuk University of Foreign Studies, South Korea.
  21. Maleki Minbashrazgah, M., bagheri garbollagh, H., eynali, M. (2021). Social Media Advertising: Analysis the Role of Informativeness, Social Image & Creativity in Advertising on Purchase Intention (Case of Study: Customers Sport Products Company Majid). Communication Management in Sport Media, 8(2), 50-60. doi: 10.30473/jsm.2020.49079.1353. (in Persian).
  22. Mansouri, H., sadaghi boroujerdi, S., sadaghi, M. (2020). The effect of Instagram advertising indices on the Instant & latent behavioral response of sporting goods consumers. Communication Management in Sport Media, 7(4), 56-65. doi: 10.30473/jsm.2020.51829.1393. (in Persian).
  23. Matthias, F., Koller, M., Gartner, J., Floh, A., & Harms, R. (2020). Effective entrepreneurial marketing on Facebook: A longitudinal study. Journal of business research, 113, 149-157.
  24. Miles, J. (2013). Instagram power. McGraw-Hill Publishing.
  25. Mohammad shafiee, M., Rahmatabadi, Y., & Soleymanzadeh, O. (2019). The impact of social networks marketing communication on brand equity, relationship equity & customer responses. Consumer Behavior Studies Journal, 6(1), 105-124. (in Persian).
  26. Muinonen, L. L. E., & Kumar, A. (2019). Building city brand through social media: The effect of social media brand community on brand image. In Bayraktar & C. Uslay (Eds.), Strategic place branding methodologies & theory for tourist attraction (pp. 181-201). IGI Global.
  27. Muntinga, D. G., Moorman, M., & Smit, E. G. (2011). Introducing COBRAs: Exploring motivations for brand-related social media use. International Journal of advertising, 30(1), 13-46.
  28. Nielsen, N. V. (2015). Global trust in advertising: Winning strategies for an evolving media landscape. Retrieved from https://www.nielsen.com/ssa/en/insights/report/2015/global-trust-in-advertising-2015/.
  29. Sano, K. (2015). An empirical study the effect of social media marketing activities upon customer satisfaction, positive word-of-mouth & commitment in indemnity insurance service. International Marketing Trends Conference.
  30. Schivinski, B., & Dabrowski, D. (2016). The effect of social media communication on consumer perceptions of brands. Journal of Marketing Communications, 22(2), 189-214.
  31. Seo, E. J., & Park, J. W. (2018). A study on the effects of social media marketing activities on brand equity & customer response in the airline industry. Journal of Air Transport Management, 66, 36-41.
  32. Swani, K., & Milne, G. R. (2017). Evaluating Facebook brand content popularity for service versus goods offerings. Journal of Business Research, 79, 123-133.
  33. Tang, Z., Chen, L., & Gillenson, M. L. (2019). Understanding brand fan page followers’ discontinuance motivations: A mixed-method study. Information & Management, 56(1), 94-108.
  34. Teo, L. X., Leng, H. K., & Phua, Y. X. P. (2019). Marketing on Instagram. International Journal of Sports Marketing & Sponsorship. Vol. 20 No. 2, pp. 321-332.
  35. Tiggemann, M., & Anderberg, I. (2020). Social media is not real: The effect of ‘Instagram vs reality’images on women’s social comparison & body image. New Media & Society, 22(12), 2183-2199.
  36. Wong, K. (2013). Partial least squares structural equation modeling (PLS-SEM) techniques using SmartPLS. Marketing Bulletin, 24(1), 1-32.