Hossein Kordlu; Hossein Alimohammadi; Najmeh Gharaye Torshizi
Abstract
Attracting and retaining customers is the best way to increase profitability based on rapid changes in competitive markets. The purpose of this study was to determine the relation between relationship marketing and shopping behavior and customer loyalty in swimming pools. The statistical population consisted ...
Read More
Attracting and retaining customers is the best way to increase profitability based on rapid changes in competitive markets. The purpose of this study was to determine the relation between relationship marketing and shopping behavior and customer loyalty in swimming pools. The statistical population consisted of all customers of pools in Birjand and 253 completed questionnaires from a total of 260 respondents were analyzed. Marketing and Shopping Behavior Questionnaire (Kim, 2008) and Customer Loyalty Inventory (Liu, 2008) were used to collect data. Reliability of the questionnaires was 0.93, 0.90 and 0.76 based on Cronbach's alpha test for relationship marketing questionnaire, shopping behavior and customer loyalty respectively. Pearson correlation and structural equation modeling were used to analyze the data of this research. The results showed there is a significant relationship between relationship marketing, shopping behavior and customer loyalty. Also the results of the pathway analysis confirmed the conceptual model of the research. Based on the findings, it is suggested that relationship marketing should be considered as one of the effective factors in attracting and retaining sports customers
Hossein Kordlu; Ali Reza Elahi
Volume 5, Issue 3 , July 2018, , Pages 77-88
Abstract
This study aims to determine questionnaire standardize (validity and reliability) of word of mouth advertising in sport. The population of study includes all costumers of bodybuilding in Ilam’s that have one year attendance in this clubs. The sample consisted of 194 individuals according to the ...
Read More
This study aims to determine questionnaire standardize (validity and reliability) of word of mouth advertising in sport. The population of study includes all costumers of bodybuilding in Ilam’s that have one year attendance in this clubs. The sample consisted of 194 individuals according to the criterion of sample size for Factor Analysis (21 questioners). Measurement Instrument was of word of mouth advertising Jung (2007) included 6 subscales (Tie strength, Sender s expertise, Receivers expertise, Receivers risk perception, Reference group and actively sought by congruence). Using a three-step questionnaire and then for content validity of questionnaire was accepted after translating by 10 professors of sport management and specialists. Statistical methods were discretional indexes for describing data, Cronbach`s alpha and Composite Reliability for determining validity, analysis of an accepting factor to determine the validity. Results of the questionnaire showed acceptable reliability components (α, CR>.7). reliability for word of mouth advertising questionnaire. All factors had a significant relationship with concept word of mouth advertising in reliability of Structure, the amount of relationship and T-value. X2/df=1.31, RMSEA=0.040 indexes and CFI=0.99, IFI=0.99, NFI=0.95, AGFI=0.90 and GFI=0.94 also confirmed appropriateness of models.
hosein kordloo; reza khorshidi; alireza elahi
Volume 3, Issue 4 , September 2016, , Pages 25-34
Abstract
The purpose of this study is to describe and determine the relationship between word of mouth advertising and intention to revisit in Ilam’s bodybuilding clubs. The population of study includes all costumers of bodybuilding in Ilam’s that have one year attendance in this clubs. To do this, ...
Read More
The purpose of this study is to describe and determine the relationship between word of mouth advertising and intention to revisit in Ilam’s bodybuilding clubs. The population of study includes all costumers of bodybuilding in Ilam’s that have one year attendance in this clubs. To do this, 280 were randomly selected customers from bodybuilding clubs and data was collected through Junk word of mouth advertising questionnaire (2007) and reliability α=0.85, Lim intonation to revisited questionnaire (2006) and reliability α= 0.91. Research method was Correlational and Pearson correlation coefficient and linear regression were used for analyze data. The result of the regression analysis revealed that all the components of word of mouth advertising had the capability of predicting the customer intention to revisit in bodybuilding club (The component elements of receivers expertise). The component actively sought by congruence had the most effect and tie strength had the least effect on the customer intention to revisit in bodybuilding club.