siros jafari zafarabadi; Saeed Sadeghi Boruojerdi; reza saboonchi
Abstract
The aim of this study was to analyze the interventional role of social media in differentiating the services of private clubs in Lorestan province using Hawks' strategic planning model.The statistical population of the study was the experts in the qualitative stage (sport management professors) and in ...
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The aim of this study was to analyze the interventional role of social media in differentiating the services of private clubs in Lorestan province using Hawks' strategic planning model.The statistical population of the study was the experts in the qualitative stage (sport management professors) and in the quantitative stage the clients of private sport clubs in Lorestan province. In the qualitative section, the purposeful sampling method and theoretical saturation criterion in this method ended with the number of interviews; In the quantitative part of the study, random sampling method and 306 questionnaires were collected for sampling. Since the present study is a combination of the first part of the research, a semi-structured interview was designed based on the Delta Strategic Planning Model. The researcher-made questionnaire was also used in the quantitative part of the study. The structure of this questionnaire was based on information obtained from the qualitative part of the research. The conceptual model test of the research showed that customer commitment to a comprehensive system and solution to business mission; business mission to industry characteristics and competitive position; competitive position to business performance; acquisition to effectiveness and innovation to operations; innovation And the effectiveness of survey operations, and the impact of targeting on business processes have a significant positive impact. However, the impact of the best product on business mission and industry structure on business execution was not confirmed. The intervening role of social media in differentiating the services of private clubs in Lorestan province was also confirmed.