Ghasem Eslami; Farshad Ghaderi
Abstract
Today's with the growth of social media, staying competitive in e-businesses requires the effort to retain customers. So paying attention to customer e-loyalty in this environment is very important. Recently, sporting goods shoppers are also using social media for their purchases because they provide ...
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Today's with the growth of social media, staying competitive in e-businesses requires the effort to retain customers. So paying attention to customer e-loyalty in this environment is very important. Recently, sporting goods shoppers are also using social media for their purchases because they provide the ability to compare products and get feedback from users. The purpose of this research is Investigating Effect of Electronic word of mouth on Customer e-Loyalty with the mediator role of Personal and social midia Identification with Internet media. The statistical population of the study consists of electronic customers of sports goods who have experience shopping from digi Kala and Bamilo websites.The data were collected through 455 questionnaires of electronic consumers of sporting goods. The relationships between variables were studied through structural equation modeling using AMOS software. The results showed that Electronic word of mouth had a positive effect on Personal Site Identification, social Site Identification and e-loyalty. On the other hand, the mediating role of Personal and social Identification in the relationship between Electronic word of mouth and electronic loyalty was confirmed.
Fariborz Rahimnia; Farshad Ghaderi; Ghasem Eslami
Abstract
The purpose of this reserch is to Investigate the relationship between social media marketing and electronic word of mouth with the mediator role of brand awareness and brand image in sportswear Customers. The statistical society of this research is sportswear customers. In order to collect data, 500 ...
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The purpose of this reserch is to Investigate the relationship between social media marketing and electronic word of mouth with the mediator role of brand awareness and brand image in sportswear Customers. The statistical society of this research is sportswear customers. In order to collect data, 500 spreadsheets were distributed randomly among the sportwear customers and 455 questionnaires were analyzed. The relationship between variables was investigated through structural equation modeling with AMOS software. The results indicated that the social media marketing has a positive impact on brand awareness and image; the positive impact of social media marketing has also been confirmed on electronic word of mouth. Moreover brand awareness has positive relationship with brand image. brand image has positive mediating role in the relationship between social marketing and electronic word of mouth.